Mr. Gerrit was very responsive to our needs, and often made phone contact personally rather than through a secretary or clerk. His initial knowledge was good, but also researched our issue thoroughly enough to become very familiar with the more minor nuances. We have used his services a few times over the years, and in each instance his work on our behalf rapidly resolved the issue and prevented the issue from becoming a long ordeal. We will continue to use his services should the need arise in the future.