I hired Mr. Stern for a child custody battle. I called in and he was able to see me and do a consultation that day. During the consultation, he told me my rights and was specific about what he could do for me and was up front about the process. He made it clear about the things I had rights to and did't have rights to. He didn't sugar coat anything. When I would call in or had questions he would either answer right then, or call me back that day to answer any questions I had. He was very understanding about my situation and a pleasure to work with. When we closed the case, he did in fact get me everything he had promised and more. I would highly recommend this lawyer, and have to 2 other people.