Lucy Ann Betteridge

I have used this office before and received really good information and friendly service from Rekha Sharma-Crawford. We decided to drop our other lawyer (from a different office) and use this office instead. When we got partnered with Lucy Betteridge we didn’t feel as comfortable with the way she spo...ke and acted due to her not keeping good eye contact and using lots of filler words like so and ummm for roughly 8 minutes with no new information that Rekha didn’t already cover with us, it seemed more like she was stringing us along for as long as possible to just make a quick buck. She sounded a little scared brained and also looked very unkempt. It may have been an off day for her but it was a bad first impression. On top of that we are required to submit I list of things we want to discuss during our consultation and paperwork for them to review prior. When she did not bring up any of the questions we submitted or any of the paperwork we submitted I requested if we could resume our meeting with another lawyer in the office. She then proceeded to get very defensive and say that we were insulting her and started to insult us next. She was informing me of her fee/retainer saying they don’t review documents and suggested that I couldn’t afford it. When I stated I could and would pay the amount she said but I would just feel more comfortable with someone else’s service and asked if she could arrange that for use she got even more rude saying she doesn’t work for us and we can do it ourselves but good luck with another lawyer in the office before hanging up on me. I then called the office phone and spoke to the receptionist asking for the rest of our consultation to be done by another lawyer. She placed me on hold and I was informed that Lucy said we were not a good fit for the office and black listed us. Lucy’s lack of professionalism was unbelievable. As a lawyer I believe she would be used to getting asked hard questions and have to respond in a professional manner. I guess when no one is around to keep her accountable for her actions she can do and say whatever she likes without repercussions from her employers.

I just called Ms. Betterridge's for a consultation on modifying my child support and custody order and she literally hung up on me. She was informing me of her fee/retainer that was required for her service and then from the blue she got very rude and said that she didn't need me as a client and hu...ng up on me!!?? I honestly do not know why. I thought the call just dropped so I called her back to continue our consultation and her receptionist told me that Ms Betterridge said to tell me she was not taking any new clients. Ms Betterridges' lack of professionalism was unbelievable.