Douglas Cannon Smith

Everytime I called to speak to Mr. Smith about my child support case he was always so busy, never there, or with other clients at court. How busy can he be everyday? He was payed to answer questions with knowledge and truth, instead he never returned our calls and his emails were not informative. His... emails just reinstated what was already covered in the court documents I received in the mail. I also believe he never asnwer the questions in person because he had no clue and needed the extra time to research the basic questions I had. He always overcharged to show up 5 minutes before court without having a meeting with me to discuss any issues or answer any questions I may have had. I wouldnt recommened him to anyone. The office has very poor customer service, his legal assistant rarely answers the phone, it's difficult to get an appointment, and once you do get an appointment Mr. Smith will tell you he will call you to follow up on paperwork which he never does. NO ONE ever returns phone calls. Is that too much to ask. Simply put, I received subpar leagal service from an inept lawyer! Keep looking around, because his he completely got ran over in court by a plantiff with no legal representation. Finally, after the case was over and he only charged me for $800.00 of legal service. I got a final bill for $1200 exactly to take every penny of the retainer.

At first when you meet him, he seems genuine enough. The girls in the front, Monica and Susie, also put up a very welcoming front. As soon as you are locked in and you pay your retainer, and there's no going back because you spent all that money, all is lost. What was supposed to have been a "quick i...ssue" (per mr. Smith) has becoming a dragging 3+ years of bad customer service, last minute notifications, and on going reschedules (and it has nothing to do with the court or other party). Save yourself the money, the anxiety, and having to deal with snotty paralegals/receptionists who don't know the meaning of empathy and can't even answer a simple question without feeling like you are bothering them. This is the first time I ever had to hire an attorney . I should have done more shopping around and done my research and looked at reviews. The service is so terrible, it raises my blood pressure just thinking about it. I am glad my case is near it's close so I don't have to deal with insensitive, inconsiderate people who forget that it is the paying client who is providing for their salary.

Terrible customer service! Getting information about the status of my divorce was nearly impossible, neither Doug nor his staff would return phone calls or emails. Doug promised to have my divorce decree prepared so that we could file once my waiting period was over and instead it ended up taking an ...additional sixty days. I definitely would not recommend them for an uncontested divorce.

I hired this Attorney for a divorce case. I'm currently on the east coast while he was representing me in El Paso, TX. The divorce just got finalized and absolutely nothing went my way. I will say, probably not his fault the deck was stacked against me from the get go. My biggest gripe with this gu...y is his complete lack of communication. I hired him nearly 2 years ago after filing the the initial petition I heard nothing from him for months. I kept myself up to date by checking the court records to see when the cases were. After almost 6 months of literally not a word from him, I called his office to see what was going on. I got a brief run down of what was going to happen and when from the secretary. The only time Mr. Smith contacted me was the day of or the night before a court date was coming up. He never had a clue as to what my case was about and his "notes" were often wrong. By the time the meetings came about I was never 100% sure he was going in with all the right info, even if I had him repeat what I just told him back to me. He is a nice guy to talk to but he never seemed genuine or like he cared if we won or lost. Unfortunately in my original interview with him none of these characteristics came out, it wasn't until he got my deposit that he basically stop trying. I honestly think he did the bare minimum required to fight my case and rolled over at any opposition. I have a grip load of my initial deposit left in some account that they wont get back to me on. I've completed all the necessary "you lose" procedures but I don't know if he's received any of them because he wont return calls or answer emails. In the end, find someone else he did a piss poor job at best. I hope he sees this and realizes that communication with your customers is paramount.