There are some things that this attorney did that we were happy with, but overall I was getting to the point of suggesting we get new attorney because of how we felt things were being handled. Upon her reading a review (not written by me, but clearly evident by someone that knew me and possibly was t...o our house recently) she informed me that she was no longer our attorney (in an honestly impolite manner). So, I happily and fully take the blame for the review!
I feel that if she would give her clients the opportunity to talk to them one-on-one, verses message tag things would of had a better outcome for us.
We spent weeks on end fretting about a Revocation Of Power Of Attorney due to certain circumstances. Were always being told she was sent messages about it (have no reason to believe she wasn't sent those as the secretary/assistant we usually talked to was WONDERFUL). We inquired as to cost for preparation of said document, we were told she said that she could take the amount out of other retainers already paid, more time went by with more phone calls by us periodically, and were eventually told that she had to call another attorney about it, then more waiting and many phone calls by us.
Finally after months of fretting, upon being discharged as a client, I was FINALLY told that something contained inside a Will she prepared months ago was the item we were waiting for all along. We were told by the office upon discharge that the Revocation did not need to be filed (believe they were primarily speaking about with the courts), that is only partially true. Upon speaking to the bank and a couple other companies, a copy needs to be provided to any company or place where the prior one was used. Whether it be at the bank, or elsewhere.
There was an issue with a message being passed onto her incorrectly. Which resulted in undue frustration, adding stress to an already stressful situation, and her both wasting her time and someone elses money.
Should she be able to provide her clients with more one-on-one conversations and more thorough explanations, I feel that there would be better outcomes and reviews. There would be no miscommunications, misunderstandings, and clients would be able to talk to her directly about issues they are having (rather than voicing their frustrations on an assistant and those frustrations not making it through to the attorney).
Furthermore, upon reading any negative reviews, I fully feel that if she felt they were made by us, she should of contacted us DIRECTLY to get to the root of the issue and attempt to fix any misunderstandings and issues (as this is kind of what we have strived for with constantly calling about the document!). Wish her the best, but can't offer a higher review.