Mark W. Watson

The MVA cases for myself and my husband took almost 6 years to settle, and there were multiple "oversights" along the way. The biggest problem is that it was and remains extremely difficult to actually talk to Mr. Watson because the paralegals seem to insulate him. For example, I have called to ...speak to Mr. Watson for a week, left 6 messages, and was finally told that I could set a phone appointment to talk to him 3 weeks from now. The paralegals act as go- betweens, and go to extremes to not allow communication with the lawyer. When I tried to work with the paralegals, they often did not understand issues or did not follow through or did not talk to the lawyer when they should have and caused multiple delays, mulitple billing mistakes, did not update when given corrected numbers, did not allow client review of ledgers after multiple requests, caused confusion, made subrogation over-payments that we are now in the process of trying to recover, upset my health providers by giving misinformation, and had a pattern of giving contradictory information. I caught many mistakes and explained things to the paralegals (that most clients would probably not be involved enough to understand), which would have cost us many thousands of dollars . Communication simply did not and continues to not happen. Requests for communication or information are either unanswered, misunderstood, or given tardy inadequate responses. Our cases settled in November, yet it is February and my husband and I have still not received final payments, nor any communication on the case status in well over a month. This has been an extremely frustrating situation, causing as much stress as the accident itself. When I have talked to Mr. Watson, he seemed knowledgeable and likable. He said he addressed the described issues with his staff, but the situation did not improve.