Yulia Khorun

We hired this attorney to handle our wills through our group legal provider (ARAG). Pretty straightforward, right? Well, after the initial consultation and submitting our questionnaire/profile, she basically did nothing else. She said she was going on vacation, but would complete them when she got... back. The problem was our membership with ARAG was expiring, but she agreed to bill ARAG and then complete the paperwork later. Over the course of several months, we could not get a hold of her at her office or by phone. She did not return emails either, until finally by chance I got a hold of her. She apologized, and said she was out because she had a baby, but could now finish them. Oh, that's why! I actually felt quite guilty now, so I told her no worries and congratulations. I gave her another month until I called back, but again there was no response. I would then try contacting her for another several months, before finally giving up and filing a complaint with ARAG. Fortunately, ARAG is paying for another attorney to complete our wills. I suppose I could've looked for a different attorney much earlier, but I did feel sympathetic that she had a baby. At this point, who knows the real explanation for her utter lack of professionalism.