1. Responsive - my first contact went to her voice mailbox. Within 1 hr, she replied my call and set up a meeting (which was held very next day). I submitted our request to her being our attorney via e-mail, and again, within 1 hr, she already started to work on our case.
2. Care - our case was actually involved our son, a minor in Jr. high school. She totally understand how important the incident is to us, and explained potential best and worst outcome to us in the first meeting (free consultation). Since the situation involved with school and judicial system, she clarified the steps we need to be prepared. While facing to school/district, she even stood up and presented alternative path that we (both student and school) could take as a better outcome for both parties.
3. Quality - sometimes it is hard to obtain the facts from a minor's mouth. During her consultation with my son, I could get more clear understanding to what happened. Also, prior to facing the school/district, she already took action to deliver our stands, and put us in initiative position. At the meeting, she was very attentive and straight to the point to what has been discussed and lead the conversation toward to our favor.
Outcome: Prior to consult Heather, I actually talked to one of my friend who is actually the member of school board. From what he said, the situation was no negotiable, the punishment that my son's school principle had taken was adequate and has been the standard procedure. It was no use to argue about it. However, with Heather's help, my son's penalty was able to kept in minimum and was granted to keep his record in good condition.
As parents: Heather treated my teenager son like her young brother: sincere, care, and with passion. She gained his trust at the first hand, and left with practical and life time advise to him. Prior to this, I and my wife, as layman, were skeptical that attorney always look into $$, not the case, nor the people; however, Heather was totally not like that. She cared about us, as parents, our son, as full of potential person, and equipped us with knowledge how to protect, and fight against the case, and avoid the damage might caused by being ignorant with laws. Thank you, Heather.