Rachel A. King

I don’t post reviews too often, but I had such a bad experience here that I felt the need to leave a review. I had chosen this firm after having free consultations with many places. I was told that the firm had dealt with cases like mine before and that it would be a very easy divorce. Their price se...emed fair compared to other places and I was told that I most likely would get some money back from the original estimate/retainer. The timeframe for completing the divorce also seemed good; I had been told I would be in the waiting period in about 3-4 months. Based on what I was told by the firm I went with their services. I started the process in February 2022. In July 2022, after things were already taking longer than expected, and I was not receiving updates to why there was a delay, I talked with the attorney on my case and was told that within three weeks my case should be in default, which would have been around the end of August. August comes and goes, and I hear nothing, so on September 9 I called for an update and was told that the default would now be filed in a week or two. To make a very long story short, they got rid of the attorneys that were on my case and then totally forgot about my case. As a result, the timeframe to enter the default had passed and therefore they had to refile it. The worst part is that they were not even aware that my case was never handed off to another attorney until I called wondering why nothing was happening on my case. Furthermore, the person I spoke to on the phone tried to give me the run around, lying to me, like everything was happening the way it was supposed to, until she finally had to admit that they completely forgot about my case. This made the rest of the process very confusing and take much longer than what I was originally told, as they basically had to start the process over. I received a call from Ms. King, the owner of the firm, apologizing for their mistake but not offering anything to make right their mistake. I wasn’t sure what I had been charged for from the original attorney and now, with it needing to be redone if I would be charged twice for the same services. After combing through the invoices, I did find a few things that were double charged that they did refund me for, but I had to go back through the receipts and look very carefully. At this point I was already to the original estimate. I am aware that the initial estimate is only an estimate, but in the end, it cost me 3 times as much as I was quoted, which is frustrating after being told that I would probably get money refunded to me from the original amount I was first quoted. This was an uncontested divorce with all terms mutually agreed upon by me and my ex, so not complicated. In addition, it also took almost 3 times as long as what I was originally told, mainly due to the firm dropping my case after the attorneys working on it were let go. When I addressed this issue with them, about how it was costing much more and taking much more time than what I was initially told during my consultation, primarily due to their mess up with dropping my case, they would not take any responsibility or compensate me in any way. Their reasoning was that they let the two attorneys that messed my case up go so they were not responsible for what those attorneys told me. How can a firm not be responsible for what their lawyers say just because they fired them? How can a firm not take any responsibility as far as trying to make things right after completely forgetting about someone’s case? Finally, how can a firm charge their client for the time it takes to redo paperwork and filings due to their lawyer’s/staff’s negligence, regardless that they fired those lawyers? In the end I felt completely taken advantage of. Did I expect my case to be handled for free? No, of course not, but I did expect my case to be handled professionally, which it was not, and no effort was given to adjust for the firm’s errors nor was anyone fort