Jennifer L. Carrillo

I was in a landlord tenant discrepancy when I first contacted Jennifer. I originally went to her to seek mediation services. Our first conversation, she was very professional, engaged in active listening, asked several questions to understand my conflict, and asked me what my objectives were. I i...mmediately felt as though she really wanted to guide me in finding a resolution to my problem. I loved that at the end of our call, she did a brief re-cap of our conversation and clarified any questions. Especially when there was emotion involved in the conversation, which I assume is common when dealing with conflict. Our game plan consisted of me meeting my landlord first before she would reach out to him. Which brings me to another point. In our first conversation (still as a mediator) she helped me create a game plan I was comfortable with. My first correspondence with my landlord after speaking with Jennifer was through email. He was very aggressive in his tone. I was able to refer him to Jennifer as a tool to not engage in unpleasantries. After forwarding his emails to her, she contacted me just to make sure I wanted to move forward with mediation. She informed me that once she contacts him, she can not represent me in future. I didn't like that idea, so we agreed to have her represent me. Her conversation with my landlord was pleasant and professional. The follow-up and feedback I received from both parties was positive. Since Jennifer represented me, the conflict was handled very professional, but informal- all by phone and email. Even to a point where my landlord has considered using her for representation for himself. My landlord and I have yet to have another discrepancy since I've involved Jennifer, my attorney, into the situation. His tone with me has changed and is no longer trying to take advantage of me. I have already recommended her to several friends as a mediator or attorney. I will absolutely use her services again in the future. I trust her completely. I appreciate her level of professionalism and follow-up. I highly recommend her services.