Out of the blue, in August 2020, the IRS sent me three letters. One for 2010, one for 2012 and one for 2013. Each one saying I owed over $5000 in penalties for each year for not filing some form that I really had filed. I had Postal return receipts for each year. No letters from IRS were ever received before indicating any sort of problem. I was totally shocked. My attempts to contact anyone at the IRS totally failed. It was like nobody was home. Even Michael initially had difficulty contacting anyone. At some point, after I had hired Michael, IRS turned everything over to a collections agency. Michael was able to reverse that so he could properly deal with the problem. Finally received letters from the IRS, due to Michael's work, canceling the penalties. No indication of what went wrong at the IRS. I am a software engineer with 56 years continuous experience writing scientific software so I know something must have glitched within the IRS systems. It could happen to you too. They have not acknowledged any sort of problem but at least Michael was able to have the issue resolved. This was a tremendous relief! Having the IRS dunning you out of the blue for something you didn't do is terrorizing! THANK YOU MICHAEL! GREAT JOB!