Alexander Del Mar Jolley

I hired Jolley & Jolley for a limited-scope representation. Despite my case requiring court appearance, I was assigned to an unlicensed attorney, which led to duplicated work, inefficiencies, and unexpected costs. Verbal billing estimates were not honored. I was ultimately billed nearly $4,800—far mo...re than reasonable for the filings completed. While I received a favorable ruling in my case, this was due to the strength of the facts, not the firm's management or efficiency. After repeated attempts to resolve the matter professionally, my refund request was denied, and I have submitted a formal complaint to the Utah OPC.