My experience with Susan was years ago now, but I will never forget it. While my bankruptcy went through in the end, she was the most unprofessional person I’ve ever dealt with in such an important position. She gossiped about staff after they made mistakes, mistook me with another client and nearly... ruined a vacation when she called me telling me I HAD to be in Austin, and was late to something she demanded I be early to, among other issues. None of these mistakes, which are forgivable on their own, came with an apology. After my case was over and I posted a critical review she threatened to sue me, even going so far as to send me a fake case number so I would think she had filed. Yelp even has evidence one can view from another unsatisfied customer she threatened. It amazes me that a lawyer can build a successful business while acting less professional than a sixteen-year-old at their first job. I would never, ever recommend her

My name is Robert and I worked for IRS for 32 years and have been an enrolled agent for 14 years specializing in collection issues and Offers in Compromise. Susan brought me in on several of her cases because, in her review of the clients' financial situation she correctly determined that bankruptc...y would not help them resolve their IRS problems but other IRS alternatives might. Her full service attitude of completely resolving her clients' problems led her to call me in and in several situations we were able to get permanent resolution of the problem via offers in compromise when bankruptcy just wouldn't work. This honest and holistic resolution policy is what I would want should I be looking for someone to help me solve my financial problems.

If you are facing a hardship and looking for a Bankruptcy lawyer do not, do not, do not pick this law firm. If you are looking to keep you assets do not, do not...I repeat do not pick this law firm. I have never in my life been treated so poorly. Susan and her team are very unprofessional and condesc...ending. I have emails in which I asked for clarification and received a response from Susan herself and I quote "I know that you are not that stupid?". There is more but you get the picture. I was stunned to stay the least. When I spoke up for myself( respectfully I might add) she did not take too kind to it and threatened to drop me as a client after almost 2 years under the chapter 13 process and all money paid to her firm. Every time I sent an email regarding my case it would go ignored. Every time I called the office to speak to Susan or her paralegal I would received the run around and would practically had to beg for a call back or a meeting. On several occasions it was suggested that I sell my property which was the main reason seeking assistance from Ms. Taylor. After calling me stupid the next day or so I spoke with Susan which she appeared to have a change of heart and different tune she left me with the impression that she would continue assist me during the process since the fees have already been paid and I was about 2 years into this thing. I recently lost my job and she said a lot of nasty things pertaining to my financial situation. When I first meet with her paralegal I was told to report any changes to my income. My loss of employment was unforeseen I contacted them immediately. I was told that if I lost my income at anytime that I would be able to file a temporary moratorium (extension) until I found employment but that turned out not to be the case. I was told that I would still have to make payments but they would submit the request to the trustee. During that conversation I was advised to sale again. I said that I did not want to. I received an email from the firm stating that anyone that was affected by the pandemic could apply for a moratorium. I sent an email asking if this was the same thing I requested to be filled a week prior and still to this day no reply. I checked my mail and it appears that she indeed did file to cancel me as a client. I feel like she has tried to set me up for failure and her lack of professionalism is unbelievable. It is my understanding that the extension was never submitted on my behalf. She can be intimidating and you can tell it has rubbed off on her staff. It's like she has given them permission to disrespect me and belittle me at the same time. I will not be intimidated and I will not sale or loss my home. If you are a minority I strongly urge you to seek counsel somewhere where you money, time and dignity will be appreciated.