Thu-Huong Thi Nguyen

I had retained Thu Nguyen of Nguyen Immigration located at 17330 Preston Road, Dallas for a green card application last year. In the beginning Ms. Nguyen seemed adequate, although I did find her along with her assistant to be a little scattered, disorganized, and unclear in their dealings with me. I ...paid a large sum of money at different times (in the thousands of dollars) for the various applications I required. Unfortunately after my last payment was submitted to Ms. Nguyen in full, I noticed a significant decline in her services. I was left with no proper responses in regards to a very important issue dealing with my intermittent travel. Due to Ms. Nguyen’s lack of response I ended up cancelling an international ticket and losing money and also postponing another trip (all to find out almost a year later that I never had to cancel any of these and was permitted to travel the entire time!) This was extremely inconvenient and disappointing. I also found throughout that Ms. Nguyen would constantly say more money was needed to be added as the retainer had been “absorbed.” I never once received receipts for ANY of my monies paid, or a breakdown of charges. I just trusted her word in good faith. However this money related issue became very concerning when I had paid Ms. Nguyen $618.00 for a renewal application that was not needed to be submitted after all. The application was cancelled and never submitted, nor did I even receive a draft copy of any documents prepared. Ms. Nguyen literally charged me the full $618.00 for an unsent application. I would not give my recommendation for Ms. Nguyen to anybody at all. I am taking this matter up with her governing authority formally, as it a matter of principle. It was a horrible experience for me, and I was left with no recourse.