Deborah Laraine Matern

I was very surprised to read the negative Client Reviews for Deborah Matern, although after reading the verbiage in the reviews, I’m suspicious that they may have been written by the same person. My experience with the Matern Team could not have been more positive. I found Ms. Matern to be professi...onal, informative, reasonably priced, knowledgeable, and driven to resolve my case in a manner that was in my best interest and definitively NOT most profitable for her. I think that when we pay for a service, societally we have come to expect a “How may we help you?!” and a service-with-a-smile attitude from service providers. Unfortunately, that is an unrealistic expectation when it comes to matters of law. It is standard practice for clients to be billed by the minute and generic platitudes and niceties are expensive and unproductive. I found Ms. Matern to be very pleasant but also very direct and to the point, which I appreciated because at the end of the day that saves me money. If you want to be disingenuously greeted and asked about your day, I suggest you go to Starbucks. The other reviews also mentioned “exorbitant billing”. My answer to that is that competent legal representation is very expensive. I researched other firms before deciding on the Matern Firm and I can tell you that comparatively she is very reasonably priced. Where many other firms bill the attorney’s work, phone consultations, etc in 15 minute blocks and always round up, Deborah Matern bills in 6 minute increments. This may seem tedious and unimportant but when it comes to your out of pocket money the benefits of her billing-style add up quickly. In fact, Ms. Matern often referred me to her paralegal and office staff in matters of less importance as a cost-saving technique, as her paralegal billing occurs at a reduced rate, not to be dismissive or because she was unreachable. Another common expectation of service providers is that you explain your problem and they fix it; much like leaving a car with a mechanic. Again, that was not a realistic approach in my case and in legal matters in general. I found that Ms. Matern provided clear direction and explained my options in a manner that someone not well-versed in legalese could understand. It wasn’t always what I wanted to hear but it was an honest evaluation of my situation and in retrospect, I appreciated the clarity she provided. I don’t believe legal representation is intended to be a drive-thru dry-cleaning drop off type situation. It is very much a collaborative process that I found Deborah Matern to be exceptionally proficient at. My case and legal issues in general, can be extremely confusing and uncomfortable in the best of situations. I appreciate the effort the Matern Team put into making the process as efficient, comfortable, understandable, and as timely as could be expected. I would highly recommend retaining Deborah Matern as legal representation were you ever in need of an attorney you can trust to make your priorities her own and help resolve your situation as fairly and reasonably as possible.