Ryan Louis Baker

After explaining my accident Mr Baker asked if I wished to proceed. I waited several days for papers in the mail. I signed and sent baking the same day. I waited over 2 weeks and never receiving a response I called his office. Understanding that the Christmas holiday was upon us that things would no...t be expedited at the normal pace. So impatiently and in great pain, I waited until the 2nd of January where again I had to initiate contact where I was informed that my signed paperwork was still in his office not filed and that he was not sure that he washould to proceed on my behalf. My only question is when I agreed to proceed verbally over the phone and signing and returning paperwork to his office where there would be any misunderstanding. I was informed the morning of 02 JAN 17 that I would receive a call from Mr Baker later that day only to have to call back the morning of 03 JAN 17 to just be put off again.. company motto " big enough to serve, small enough to care" needs to be changed.