Karen Taylor

I retained the services of Karen Taylor in 2011 to handle the modification of my child support/custody/visitation decree. At the time I thought I had made a good choice in representation. I began to realize that there might be a problem when I had difficulty getting my phone calls returned. I don't k...now if this office felt that my case was not important or if they do this to every client, but either way it reflects poorly on the firm as a whole. I work for a law firm and understand the importance of client service. What is worse is that it happened on several occasions. The main issue I have is with manner in which Ms. Taylor handled the hearing on my behalf. This was a matter in which Ms. Taylor expressed confidence that we would likely prevail. Halfway through, I wished the opposing counsel was representing me. I can't say Ms. Taylor is always as weak and ineffective in court, but she was that day. Not only did we not prevail, afterwards when I asked her what just happened, she could only shrug her shoulders in response. I understand that there are no guarantees when you go into court, but the manner in which you are represented matters. From the lack of simple customer service to the final outcome, I remain convinced there better choices in Des Moines when it comes to family law matters.