Matthew Wayne Hoyt

This Attorney was allotted to represent me for an immigration application. He was allotted for my Husband first. There was error in my husband's name on the approval notice, error in petitioner's address and a withdrawal letter he was supposed to send on my behalf to stop the process. He told me that... the withdrawal letter will leave by overnight delivery, but the actual proof that it was received by the government was 6 days later. Though these things can be overlooked and be considered as accidents or that someone in his team not himself was responsible to these issues. What struck as shocking was the tone of the response to get it corrected. There was no response for a couple of weeks, then when he did response, he was very insistent about who should contact USCIS, but nothing to do with what the problem is. Never once asked what the impact of the issue is, what the timeline was I am looking for, was there any international travel impacted. His response was void of any questions as to why we were trying to fix this. But his response was filled with recommendations along the lines of.... don't follow up with USCIS, I am the one allowed to follow up with them, but I wont tell you when I will follow up or what the next step is, plus anything you do is wrong, don't get involved. I can only imagine how his communication tone would be if I was a non-english language speaking person or less educated person, or someone who normally overlooks poor attitude or service (get bullied on). No information regarding where the status is on the application, and where the error was generated, whether his office internal records has been checked and or corrected. Getting to the root cause and preventing these errors from re-occurring was not shown as critical to do. Never once showed an empathy as to what all the impacts this has caused, especially in time and I have absolutely no time. Thankfully I am blessed with everything else, and money is also not an issue but I am forced to put up with this above style of service because the application originally went out with his name through my Husband's company. Past performance is a great indicator of future behavior. He certainly made a strong impression, someone who I will remember, not for stellar work or for stellar attitude, but the opposite there of.