Meltory Denise Fondren

I am writing to express my deep disappointment regarding a phone call I made to your office earlier today to inquire about scheduling a consultation for a family member. When I asked the staff member who answered if I could schedule the consultation directly with him rather than going online, he... responded rudely, stating, “If that’s not what I want to do then I don’t know what to tell you.” As I attempted to finish my sentence, he interrupted me and said, “and you’re still talking.” This behavior was entirely unprofessional and reflected poorly on your practice. As a result of this experience, my family and I have decided to look elsewhere for a reputable office to care for our loved one. I hope you will address this matter to ensure future prospective clients are treated with respect.