Cathryn Ruth Armistead

I met Cathryn Armistead after seeking counsel regarding matters concerning my mother, who could not represent herself. Ms. Armistead convinced me that I needed a conservatorship on my mother. She claimed that she would assist me with the conservatorship and any matter connected to it once it was obta...ined. Before hiring Ms. Armistead, her level of communication was high. After being hired and after she was paid, communication almost ceased entirely. Several months after the conservatorship was granted, I hired Ms. Armistead in an attempt to seek justice for my mother, who had been the victim of neglect in an area nursing home. Once again, Ms. Armistead communicated with me regularly until a retainer was signed for services. After not hearing from her, I reached out via email to ask about a timeline for starting proceedings; I did not receive a response to my email. I then reached out to her office about the matter and was told by her paralegal that she did not know and would speak to Ms. Armistead concerning my question. I never heard back from her office and Ms. Armistead. I reached out again, but still no response. After repeated attempts via email and phone to contact Ms. Armistead, I reported her to the Board of Professional Responsibility of the Supreme Court of Tennessee. After receiving a copy of the complaint, it was only then that I heard from her by mail. I received a letter terminating our contract because "our relationship had deteriorated" This is not about a "relationship" but business. I understand that it is within an attorney's right to decide not to pursue a case. It is grossly unethical and bad business not to communicate with a client. I knew Ms. Armistead had her faults in communicating, but given the fact that it was a case of nursing home neglect of a loved one, I thought she would step up. It is inexcusable to keep a client waiting when time is wasted on helping an elderly patient (my mother) in a nursing home. Unfortunately, it appears that Ms. Armistead is only interested in obtaining new business without doing the work she is hired to do and doesn't like being held accountable, given that she terminated our "relationship" after being reported. It says a lot about a person when they are incapable of offering an apology for wasting your time and resources.