Mario Ramos

He is impossible to get a hold of. His assistants always say he is busy and he'll call back, but he never does. It's basically you working your case yourself because he will never follow up, communicate important information/deadlines, etc. It's like throwing your money into a black hole once you sig...n the contract. My husband almost overstayed his expired work authorization because he kept calling asking Mario to file it, etc, and no one would take his calls or get back to him. Finally he got a hold of Mario, who said to send him an email with the required documents and he'll take care of it. When my husband's work authorization expiration was coming up, he called to get a status since we hadn't had confirmation of anything since he sent an email. Mario claims he never received the email. We pull up the email sent to him and he confirmed that we sent it to the correct email address, but "he never received it." So basically no action had been taken on his work authorization and they blamed us. Completely blamed us. Took no responsibility for it and told us we should have kept calling to make sure they were doing it. Unprofessional, poor customer service, and no sense of importance is given to clients.