John Robert Campbell

I generally appreciate how they handled the case itself. They helped me to understand what was important and make sure we did what was necessary. That being said, towards the end of the case, they asked for an additional retainer which I paid with the trust that any unused retainer would be refun...ded. I ended up negotiating an early end to the case, which brought it to a close sooner than expected. After the case closed out I patiently waited for the judge's orders and final executed agreement and it wasn't until I contacted them twice that I was finally given these documents. They told me that their email server had crashed, though apparently they made no effort to verify that necessary communications had gone through. Once I told them I wanted to close out the case and get my final itemized billing statement it became very difficult to reach them. I had to contact Legal Shield just to get Mr. Campbell to answer. He eventually sent me a statement with many obvious overbillings, such as: * an erroneous process server fee (which he admits) * billing for a subpoena for a court appearance Mr. Campbell missed (which had to be rescheduled, everyone else was there but him) * billing for me to go back and forth with them to obtain the end of case documents they never sent me Mr. Campbell said he would review the statement and make any corrections then get back to me. However, since this response from him I haven't heard back from him and it is clear that he is not interested in providing fair and accurate accounting. I'm not sure what's going on, if he's just busy or if he really doesn't care and thinks it's beneath him to be accountable to his client who's paid him thousands of dollars for representation. Whatever it is, it's unacceptable and he should be ashamed of himself. I placed my trust in him and was not treated like a valued client in the end. Keep that in mind when you think of letting him hold onto your retainer. You may not get it back and he may not care to be transparently accountable about how it was spent.