Rachel Fay Alters

I came to Dell and Schaefer after an attorney firm in Maryland decided in August they could not win my case and dropped me, with my appeal for Long Term Disability due in mid October. I contacted Dell and Schaefer in a panic from an ad I found on the Internet, I got a call very quickly, we talked a...bout my case and at that time I was informed that Rachel Alters would be handling my case, I got a phone call from Rachel, she made me feel at ease right away, and asked me to send all my medical information I had to the firm. Rachel explained to me it normally takes 4-6 months to do an appeal, but Rachel assured me she would do her very best to win with the limited time we had remaining to submit an appeal. Rachel worked very hard, we had many very long phone calls and emails, even though I have never met Rachel face to face I feel she is part of the family. I got a call from Rachel the beginning of December letting me know we won the case and that Aetna would be reinstating my benefits back to April when they had stopped benefits. I had just came home from Johns Hopkins Hospital from back surgery, and it was Christmas time, what a special feeling that phone call bought. There is nothing more I could ask for. Winning an appeal for LTD would not have been possible with out Attorney Rachel Alters and legal Assistant Kathleen Bordes and the staff at Dell & Schaefer. Why would you recommend Attorneys Dell & Schaefer? I would recommend Rachel Alters to anyone who is fighting to get there LTD. Rachel, was the person on the other end of the phone who listened to my concerns and my feelings. Rachel listened and help me to understand that this is why she was there, she would work hard to get my Long Term Disability reinstated, which Aetna, stopped after twenty four months. What could we do to improve? The company is doing a Great Job. Special thanks to Rachel Alter and Kathleen Bordes who are great. Lisa M.