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If you believe you are the victim of a crime you should call the police.

Unless you suffered a serious injury, there is nothing to sue for.

Unlikely. It is a separate incident....................

This is up to the 16 year old's parents...........

Police are generally immune from suit in these cases............

Police reports are usually hearsay and inadmissible. There are ways to get around this, which is why you need an attorney.

Contest it on your credit card or sue in Small Claims court.

A lawsuit will cost you tens of thousands and get you nowhere. You need to deal with their horrible customer service, or just quit using them.

Whether he can successfully sue depends on a lot of facts we don't have. Help him find a local civil rights lawyer.