No you can't. Good for your mom...................

You can ask. They can lawfully say no.........

Contracts are governed by their written terms. Unless this guarantee is in the contract, I don't see grounds for a lawsuit.

This is a Q&A Forum. You have not asked a question.

If you are on the run there is no Statute of Limitations.

Yes they can. It is their job, and they can put requirements on their employees.

Unless they somehow you were allergic (and you didn't), there is nothing to sue for.

You should shop elsewhere. IMO there is nothing to sue for.

File a claim with your insurance company.

Sounds like a scam. Insist everything be in writing. Don't talk to them, and certainly don't give them any info.