This is a customer service issue, not a legal issue. There is no claim here.

I doubt you will get anything. You have not been harmed.

This is a Q&A forum. You have not asked a question.

You should certainly seek a refund, but that's it.

I don't see any court getting involved in this. It sounds like the counselor acted entirely appropriately.

They can ban you for any, or no, reason. Your remedy is to conform to their rules or stop using it. You can't sue.

This is a Q&A forum, not a place to find a lawyer. You can use the Find a Lawyer tab above.

She is potentially violating several laws, and sounds like a pedophile.

Who she dates is up to her parents. Ask them.

HIPAA does not apply to private citizens. Only health care providers.