Sasan Nematbakhsh

I had a 15 minute consultation with Mr. Nemat regarding my case. He said due to my landlord not following proper procedure, I would likely win my case and also be able to recoup any legal fees. He said it was also a relatively simple case and I could represent myself if I chose. Being that I have ...a lot on my plate currently and time is at a premium for me, it made sense to hire Mr. Nemat for my case. The communication skills of his staff are absolutely atrocious, literally bottom of the barrel - I've never dealt with a legal office that has poor communication skills comparable to Nemat's; in fact I can't think of ANY office that has had communication this poor, with the exception of Comcast customer service. Their staff told me on 3 separate occasions they would be sending a client and retainer agreement, and it never materialized. Ian at his office lied to me, and told me on 3 separate occasions it was forthcoming. I have been represented by about half a dozen different lawyers in my life, and NONE are as incompetent as Sasan Nemat's staff. What lawfirm promises a new client they will be emailing documentation, and then never does? The answer is, NO lawfirm does that, except one with an INCOMPETENT staff. It’s a very poor business model to promise your clients / potential clients something multiple times and then not deliver. They've wasted 3 weeks that I could’ve gotten a response to my landlord, and multiple hours of time that I could've been doing better things than following up on a client agreement and retainer that was never forthcoming, even though Ian told on 3 discrete occasions that it was. You need to have a talk with your staff about best practice for what they promise clients and what they can deliver on, and how to effectively communicate with clients or potential clients. Ian may not be up to the task for representing your firm. And your staff is definitely a reflection of your aptitude as a lawyer. Please review your practices, they leave a lot to be desired.