Michael Hoard

I’m relieved my bankruptcy process is finally almost over because one of the best parts of it ending is knowing I never have to work with Michael Hoard again. While my case was ultimately filed, the overall experience was honestly exhausting and disappointing from a client-service standpoint. Comm...unication was consistently poor. Responses were often vague, dismissive, cold, or completely ignored altogether. There was very little guidance throughout the process, very little transparency about next steps, and almost no proactive follow-up unless I pushed for answers myself. Bankruptcy is already an incredibly stressful and vulnerable experience for people, and instead of feeling supported or informed by my attorney, I frequently felt like I was navigating major parts of the process alone while being treated like an inconvenience for asking reasonable questions about my own case. The most frustrating part was the lack of communication after critical steps were completed. Payments were made, deadlines were met, documents were submitted, and I still found myself chasing basic status updates or clarity while receiving responses that felt transactional at best and dismissive at worst. To be fair, the case was filed and processed, and when a creditor issue escalated, action was eventually taken. But good legal service is not just filing paperwork. Communication, professionalism, empathy, transparency, and client guidance matter too — and that was severely lacking here. I would never use this attorney again, and I personally would not recommend his services to anyone who values communication, reassurance, or feeling like an actual human being during a difficult legal process.