Tiffany Ann Webber

This was the most unprofessional step in my buying process. If you want the definition of unprofessionalism, this is what they are. Jaime was the one involved in my process. First, if you call her for something, she is always at a meeting, then if you send an email, she will never respond, or she wil...l respond after 2 days. In this market, time is everything when you have 30 days to close. They also made a few mistakes during the process, always playing ping pong with the lender if I asked for something. But the worst thing was the wire transfer. I called them on Thursday morning to double check the wire instructions. They confirmed and said the transfer should be in their account within a few hours. I wired the money on Thursday around 11 am, called them the same day to check if they received it, at which time they said no. I called them again Friday morning, and they again told me that they had not received anything and that Jaime would send confirmation to me once the money is in the account. I called them that same Friday around 3 pm to check again (with the next day being the weekend, then Monday being a federal holiday, everything is closed, and Thursday being my closing date) and still nothing, and they weren’t interested in trying to fix the issue or to ask the bank to locate the transfer. I called my bank to check, everything was ok, called their bank, and they said that is not my business to ask?!? I then called the T&W office again, but they didn’t want to listen to me. Finally, they agreed to call the bank to check what is wrong. In the end, they found my transfer in the pending status, and they said it was my fault because I didn’t put info and note who is sending the money. That is a lie though because I put my name in 2 different spots. Maybe I am not so important for them and they didn’t make millions in my case, but if you accept to work and received money, you at least need to do your job.