Brandon Mitchell Gladstone

Updating my review with additional information - When I first found this firm, I saw all the positive reviews and thought that the service would match but I was wrong. There were issues with services promised that were never completed such as letters of protection, consistent administrative error...s on settlement documentation, errors in requesting duplicate records of medical records costing me duplicative, and unnecessary fees to name a few. Even after multiple attempts to get Brandon to address it, the issues continued. The most recent example is on my settlement documentation them listing out medical bills to be paid to providers that had no medical liens, why are you requiring them to be paid out of my settlement if they have no lien on it? And why aren't you communicating with me to discuss this first? There were just constant issues with communication and the more you challenge Brandon, the nastier he got. In one particularly egregious example, they claimed they did not get any of my medical bills reduced. I found this odd and called the places myself and was told that no one from the law firm ever reached out to discuss any medical bill negotiations. One place sent me an email that they never heard from Brandon or anyone from his firm, which I forwarded to Brandon and he completely denied it and tried to make it seem like I made it up. Both he and his paralegal contradict each other in emails and Brandon just keeps saying what a great job they are doing. If you look at their google reviews and Yelp, it's obvious that I am not the only one with these issues. The most recent act by Brandon was after multiple attempts to get him to address my concerns that went unanswered, I made him aware I would be reaching out to the Virginia Bar for help with mediation. Knowing that I was doing that and knowing that he never responded to any of my emails regarding my concerns, he filed a lawsuit against me. To make matters worse, once I responded to the lawsuit and said that he needed to ensure that the document was correct before I would sign. He wrote me a nasty email back stating how big of a headache I was to his firm (so wanting the bare minimum of customer service and addressing my concerns makes me a headache..got it), he would give me two options. He would remove the legal fees of the lawsuit he filed against me if I would remove what he claimed were false reviews about him and his firm. He also added that if I even so much as THOUGHT about posting another negative review that it would become actionable OR I could sign the document with the legal fees attached. I said I'd sign the document with the legal fees attached because I was not removing my review or my right to think about a review in the future. He responds that he will give me two options for a date for court and will be pursuing attorney fees. So he gave me two options and didn't like the option I chose and so he is continuing with his retaliatory behavior. I have copies of all the documentation from the start until the end to prove everything I am stating. All I can do is give the facts of my experience with firm and let others know how I felt in my dealings with them. To me, there is nothing special about winning a slam dunk case with low policy limits. Customer service matters, integrity matters. If your client is saying there are concerns and missteps, address them. There is zero accountability with Brandon and I was labeled a problem simply for expecting and demanding more than the absolute bare minimum from him.