Sheyna Nicole Burt

I hired Ms. Burt based on an employee referral of someone who used her for a divorce matter, as I am going through the same and needed legal advice on an agreement that I had already put together. I contacted Ms. Burt and initially felt confident that she would provide the professionalism and legal ...expertise needed to finalize my separation agreement and to also file the divorce on my behalf. Initial conversations went well (the selling part), in that she reached out to me to discuss the matter and also discuss some suggestions regarding the separation agreement. Upon concluding our initial phone consultation and me prepaying the engagement fee, she committed to getting the agreement back to me with her notes within a few days. Those few days came and went and I heard nothing from her. I emailed on two occasions after the committed date and did not hear anything back (to also include a request for legal advice and additional verbatim to be added so that I can protect my three children). I called her office number, that continuously went into a prompt saying the user was on the phone. When I finally connected with someone, they stated that she did not work for the law firm answering the phone and that she was in a shared space or was subleasing (still not clear) and that I would not be able to leave a message and to simply call back later to see if I could reach her. When I sent a third email to let her know how I was treated and also to inquire as to why I had not received a response...I received an email essentially blaming the current circumstances with the Coronavirus as the reason I did not hear back, which is understandable, but I responded to her saying simply that I am in the service business as well, and that an email or notification would be valued to state she was either shutting down, would be delaying client responses or something to this nature....especially since I pre-paid and a deadline from her end was missed with no additional correspondence. She did not like this response and basically said that our engagement would be terminating and that "if I had paid any money" there would be per, the agreement a refund...not sure how this person is conducting and or is in business, especially during these times. For starters, I had pre-paid and to not know this and also to handle the matter as she did was extremely unprofessional. I read a previous review after engaging and the negative review is spot on, Ms. Burt is either dipping her hands into too many projects or matters like mine are not a true priority for her to provide a timely and professional service. She wasted nearly 3 weeks of my time and now I have to worry about getting my money back and also finding a competent lawyer to assist me with my legal matter. Very disappointed at how this was handled.