Courts seek timely responses, but one hour would be beyond rocket docketing. You may always call your court's clerk directly (and politely) to...

Sub poena, literally "under penalty," compels testimony that is not volunteered.

Comply with the court, or be held in contempt

General question: stopped negotiations.

Both sides have a duty to try, essentially. Your lawyer could update the court on the current status.

Mediation may be ordered by the court to save court resources. You could request virtual appearances during the pandemic.

Serving a party with a small claims petition in Texas?

An adult non-party, which can be the clerk via mail in some states

Small Claims Petition filed, now what?

https://www.courts.ca.gov/1008.htm?rdeLocaleAttr=en

Hearing was held, generally speaking.

Review your contract for dispute clause, and consider changing carriers? If you are on a tier two or three, you may have limited access during peak...

Ask the insurance company, or a few ... and consider an adult co-signer.