Karen Ellis Nora

My husband and I arrived at the office to sign our wills. My husband had taken the day off work and we actually had an appointment with the other lawyer in the office (Edmund Smyth). When we arrived, we were informed by Ms. Nora that Mr. Smyth would not be making our appointment, and that she was g...oing to "have" to help us. I explained that I was confused because we had an appointment and my husband had taken the day off work. Clearly she was angry that Mr. Smyth wasn't there, and decided to take it out on us. She snapped back, "WELL, HE'S NOT HERE!!!!". I looked around at the paralegals in disbelief. I was completely shocked! I have never been treated this way by anyone! Ms. Nora sent us into a room, and searched for our wills. I started to feel bad for Ms. Nora because she was put in this position, and clearly she was having trouble finding our wills. So I went back out to her and calmly said, "I'm sorry - it's just that we are a bit frustrated because my husband took the day off work, and Mr. Smyth isn't even here". She again snapped back at me, "DO YOU WANT ME TO HELP YOU OR NOT?!!!" I slunk back into our waiting room, and didn't speak for the rest of the time. Two days later, I got a bouquet of flowers from Mr. Smyth, apologizing for the HORRIBLE way Ms. Nora had treated me (I guess the paralegals in the office must have told him).