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He told us that we absolutely had to have a letter from him for our arbitration, which would cost $8000. We thought that was ridiculous, but after a long discussion late at night, we finally gave in, entered into a contract with him and paid him.
However, he showed up at the arbitration without the letter, and later told us he never intended to present it, like he had said he would. I can present a copy of the contract.
He later talked about a refund, but only if we hired him to do the appeal. By that time, we didn't trust him at all, and refused. He still refuses to refund the money and never did write that worthless letter which we never needed at all.