Michael Armstrong, Attorney has a "hands off" approach which means your claim is worked on by support staff and it seemed to me that his staff is grossly overworked. Miscommunication is VERY common at his office. I highly recommend that you choose an attorney other than Michael Armstrong, especially if you live outside of Albuquerque. Find an attorney located near you that has more of a personalized team work approach and involves you every step of the way, keeping you informed and updated (which Michael Armstrong's office did NOT do).