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Douglas Cannon Smith

Douglas Smith’s Client Reviews

     2.0 stars 11 total

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  • 5.0 stars

    Posted by a client

    military divorce

    Mr. Smith and his staff was highly attentive to my needs. He truly made me feel like I mattered. He was honest and caring. He and his paralegal would respond to my emails and a few phone calls after hours. His paralegal impressed me by responding to my email at midnight when I was distraught. If you want to hire an attorney who truly cares, I strongly recommend him!!!

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  • 2.0 stars

    Posted by a client

    Disappointing. The other reviews may vary, but they're consistent with my experience.

    Unfortunately, this isn't my first experience with an attorney. They're all busy, at least the good ones, and they all require a delicate balance of patience and persistence. Pester them too much with phone calls and they'll become hard to reach. Ignore them, and they'll happily put you at the bottom of the list of important things to do. If they give you tons of personalized attention and hand-holding, you'll regret it later when you get the bill.

    To be successful with your attorney you need to minimize your communication by being organized, concise, and articulate. At the same time, you need to set goals and expectations and be persistent about making progress.

    Prior to retaining Mr. Smith I read all of the reviews and decided that the complaints were from people who just didn't "get it". I reasoned that all of those people had a bad experience because they were pests or they didn't stay on top of their own case. Either way, I understand a little about how to manage an attorney and I was optimistic that I could work with Mr. Smith.

    My original consultation was scheduled quickly and Mr. Smith was very articulate and accommodating. He seemed eager to take my case and he took initiative immediately. I was reasonably impressed. I armed Mr. Smith with lots of detailed information about my case and provided him with good documentation. I paid the retainer promptly and I was initially optimistic that everything was going to work out well.

    Unfortunately, as the case progressed, it became clear that Mr. Smith wasn't on top of all of the details. I tried my best to communicate with him and carefully balance his need to not-be-pestered with my need to be sure the case was making acceptable progress. In any case, it didn't work and I wasted a significant amount of time and money to accomplish little toward the resolution of my case. In fact, Mr. Smith failed to take some specific steps that I had made clear that I expected him to accomplish -- and that's inexcusable.

    To be fair, Mr. smith appears to be intelligent and caring. However, it seems that he's eager to accept new clients and too busy to provide excellent service. If you are in a collaborative situation where Mr. Smith need only grind though the customary steps to resolve your case, he's probably a good choice. Although you might not save any money if your case is needlessly prolonged.

    If you need an attorney that'll dig in to the details of your case and be proactive in your defense, I fear that you'll be as disappointed as I was.

    I want to like Mr. Smith and I would like to give him a glowing review because I think he's intelligent and capable. Unfortunately, he didn't come-through for me and apparently not for others. Beware!

    If an attorney can't work with a solid experienced client, a vulnerable or inexperienced client doesn't stand a chance.

    There's better choices out there...

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  • 5.0 stars

    Posted by Isabel

    Efficient, professional, ethical

    Mr. Smith is the best lawyer we have encountered! He is an efficient communicator, honorable in his dealings, and highly ethical. He worked extremely hard on our case, and he got us an incredibly favorable resolution. His team was wonderful, he and his team kept us abreast of the goings on, resolved our case fairly quickly. I will no doubt use him again, for any civil issues we may have! Thank you Doug, Monica and Susie!

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  • 1.0 star

    Posted by a client

    Subpar Service

    Everytime I called to speak to Mr. Smith about my child support case he was always so busy, never there, or with other clients at court. How busy can he be everyday? He was payed to answer questions with knowledge and truth, instead he never returned our calls and his emails were not informative. His emails just reinstated what was already covered in the court documents I received in the mail. I also believe he never asnwer the questions in person because he had no clue and needed the extra time to research the basic questions I had. He always overcharged to show up 5 minutes before court without having a meeting with me to discuss any issues or answer any questions I may have had. I wouldnt recommened him to anyone.

    The office has very poor customer service, his legal assistant rarely answers the phone, it's difficult to get an appointment, and once you do get an appointment Mr. Smith will tell you he will call you to follow up on paperwork which he never does. NO ONE ever returns phone calls. Is that too much to ask.

    Simply put, I received subpar leagal service from an inept lawyer! Keep looking around, because his he completely got ran over in court by a plantiff with no legal representation. Finally, after the case was over and he only charged me for $800.00 of legal service. I got a final bill for $1200 exactly to take every penny of the retainer.

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  • 1.0 star

    Posted by Santana santos

    Advice from a former client

    At first when you meet him, he seems genuine enough. The girls in the front, Monica and Susie, also put up a very welcoming front. As soon as you are locked in and you pay your retainer, and there's no going back because you spent all that money, all is lost. What was supposed to have been a "quick issue" (per mr. Smith) has becoming a dragging 3+ years of bad customer service, last minute notifications, and on going reschedules (and it has nothing to do with the court or other party). Save yourself the money, the anxiety, and having to deal with snotty paralegals/receptionists who don't know the meaning of empathy and can't even answer a simple question without feeling like you are bothering them. This is the first time I ever had to hire an attorney . I should have done more shopping around and done my research and looked at reviews. The service is so terrible, it raises my blood pressure just thinking about it. I am glad my case is near it's close so I don't have to deal with insensitive, inconsiderate people who forget that it is the paying client who is providing for their salary.

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  • 4.0 stars

    Posted by Paul

    The True Measure

    I was pleased with the service he provided to me handling my divorce. The negative reviews do not match the lawyer that represented me. He genuinely cares and he worked with me on an affordable payment plan. I recommend him.

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  • 1.0 star

    Posted by a Divorce client

    By FAR the worst lawyer in El Paso, TX!!!!!!!

    First, let me start by saying terrible customer service! Getting information about the status of my divorce was nearly impossible, neither Doug nor his staff would return phone calls I would have to call every single day!!! All he cares about was taking my money right away. This lawyer should be banned from his practice! Really!!! I would extremely NEVER recommend this ridiculous worthless person if he is one!!!! -5 if you ask me!!!!!

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  • 1.0 star

    Posted by Holly

    Bad Mormon Worse Lawyer

    What a disappointment. I went to him in a time of need. He knew I was a good person and what I put into my marriage. He didn't fight for me at all. Shame on him.

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  • 1.0 star

    Posted by a Divorce client

    Hire someone else!

    Terrible customer service! Getting information about the status of my divorce was nearly impossible, neither Doug nor his staff would return phone calls or emails. Doug promised to have my divorce decree prepared so that we could file once my waiting period was over and instead it ended up taking an additional sixty days. I definitely would not recommend them for an uncontested divorce.

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  • 1.0 star

    Posted by a Child Custody client

    Lazy lawyer interested in your money!

    This guy seems interested in your case until you deposit money to his account. I hired him to win a custody battle with my ex husband and he only wanted me to fight for one child and not the other. He knew the case was not going to be in my favor since the judge hates splitting siblings, yet he still did it after I dissagreed. He ended up cancelling one of my hearings because it was his anniversary and he had a colonoscopy scheduled with his wife which was more important than my case. He takes your money and looses interest, then has his secretary handle your case. Does not return your calls then scolds you for things you did wrong in trials after he never took the time to counsel or prepare you for trial. He keeps your money even if you did not use it all. Would never ever recommend him to anyone!

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