Based on 13 reviews
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Shelly was absolutely one of the best attorneys I have had. Unfortunately, for me, I have had to deal with the courts over custody issues a few times. Not always did I have a 'good' attorney by my side. So finding Shelly was a Blessing for me. As a mother, being in a custody battle is terrifying, however, Shelly helped me through it. She was understanding and compassionate. She seemed more of a friend than an attorney to me. Always kept me informed of what was going on, what needed to be done and how WE were going to do it. She never left me wondering or in suspense, waiting for phone calls back. She explained the legal aspects of things to me, listened to my concerns and suggestions and followed through with her legal opinion of what was best and explained why it was best. She assured me that we would do anything and everything possible to win my case and she did just that. I plan to continue working with Shelly, shall I ever need any legal assistance again and would highly recommend her to anyone.
Not pleased with her work. I was completely over charged for everything she did for my case and just kept getting bs bills. Even was charged for paperwork she messed up on. Very poor communication on case but yet charged for every 2 min phone call and email.
Ms Merchant helped me with my divorce case, she went above and beyond to help me. I would definitely rehire Ms Merchant, especially recommend her to y'all. She's very polite, and is always keeping you posted on your case. Thank you very much Ms Merchant.
Shelly is a great lawyer. She is very helpful, understanding, and responsible. Since the first time I met her for my divorce case she was so focused on my case that I felt she was more than my lawyer. She helped me understand what my rights were and I felt comfortable with her and her staff. If Shelly was not available, her staff would do what they could to keep me informed. I really enjoyed the office atmosphere and I have recommended her to my friends.
Shelly Merchant has represented me on multiple cases and has always been very professional and accessible. The staff is always friendly and helpful. Mrs. Merchant has always taken her time to explain any questions I have had about my cases. She is a great lawyer and I highly recommend her.
Shelly Merchant does not know what she is doing. She gives you very bad advice concerning your case. She overcharges and charges you for services not obtained for you. I had to hire another attorney to take over my case.
Ms. Merchant was able to help retain custody of my three children and I received Sole custody. She helped every step of the way and was strong and decisive in court. She is very knowledgeable and impressive.
I'm surprised to see the negative reviews. I have hired Shelly for several legal matters within the past years and have never been disappointed. She does a wonderful job and her staff is also great. She seems to have a busy practice, but she returns my calls or emails within a reasonable time if not the same day. I felt her fees were reasonable and I was never charged for work she didn't do.
Shelly is extremely knowledgeable about family law and did an outstanding job with my case. Her office staff was also very helpful and professional and did whatever they could to answer my questions when needed. Her fees are quite reasonable for the work performed and I would certainly recommend her to anyone!
I retained Shelly to handle my divorce and that was the worst thing I could have ever done. I ended up retaining another attorney to complete my divorce Shelly was a complete waste of money and time. She then had the nerve to bill me for services not provided once my divorce was complete by another attorney. I have filed a complaint with the Texas legal Misconduct board.