To make the change in custody you will need to file a Motion for Change of Custody. In Arkansas the child never gets to make the decision as to what parent they live with. However your son is old enough to testify to the Judge that he wants to live with you. The law requires the Judge to take the child’s request into consideration when making his decision. The standard for the Judge in making a custody determination is what is “in the best interest of the child.”
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I agree with Scott we need more information to give an answer. If you are wanting to charge a client for services not rendered- that may be bad if the client has not been given notice that they could be charged if they don’t show. If you are wanting to charge your employee for making the mistake you also might be opening yourself up for legal issues.