What does your lawyer say about this? Sounds like he/she is trying to get the health insurer to waive its claim because you aren't made whole from the settlement. Getting the agreement to waive can take some time.
I'm sorry to hear about the quality of care your parents are receiving. You should contact the Div. of Quality Assurance at 414-227-5000. The DQA investigates resident care. You can also contact the Ombudsman at 800-445-6242. The Ombudsman is a resident advocate. I'm happy to discuss the situation if you'd like. I represent residents all over the state of Wisconsin.
Underinsured is meant to provide coverage when liability coverage limits don't satisfy the total amount of damages. You may also be able to use medical payments coverage if you have purchased med pay coverage. Get in to see a lawyer. Your policy definitions will be important. Progressive has a reputation of being difficult to deal with on your own. Get some legal help.
Most Milwaukee county judges order mediation be completed before you receive a trial date. The cost is usually split evenly. However, sometimes part of a settlement at mediation is that the insurance company pay the full mediation cost.
I'm very sorry to hear about your fiancee's injury. The statue of limitations is 3 years. I'd be happy to discuss whether the landlord can be held accountable for her injury. You can contact me at 414-212-0000.
If this is an uninsured motorist claim, the insurer will insist on obtaining the records itself. You do not want to sign a blank authorization. You can limit the authorization. You also only want them to obtain records from providers who have treated for injuries due to the accident. Why are you handling this on your own? How will you know how to respond to the ultimate question the insurance company is going to ask you - "how much is this worth?" There are plenty of pitfalls for you...