I have went to Heather on several occassions and she is always very kind. Heather has a wealth of knowledge. She goes out of her way to make sure she is doing every thing she can to benefit you.If she does not have the answer to your questions she will find out. Her secertary Nancy is also a great assest to the office. She is always very pleasant and will also go out of her way to help. Just an all around great team. Highley reccomended.