We hired Charles to assist us with a landlord issue regarding getting our security deposit back. Charles was very efficient and knowledgeable on the approach that should be taken, and what exactly our rights were as renters. He was well versed in all areas that we had questions or concerns about. We were very pleased with the outcome and got all of our security deposit back in an extremely timely manner. Our landlord has been avoiding giving us back our deposit for over a month. Charles got it back for us in a week! We are very grateful for all of Charles' hard work and dedication to resolving our issue.