I called Mark for an appointment because his office was convenient for me and I liked his name. He was extremely helpful and understanding, professional but not stiff, knowledgeable and able to explain legal points well to a non-legal person. Appointments were made for my convenience and he was always prepared. Because he left such a positive impression, I saw him again for a consultation for a very different matter, but with the same results. Another family member is seeing him now because of my clearly excellent rating.