Mr. Thompson took on a case after another firm mishandled it. He quickly brought himself up to speed on the case which involved several months of prior work done by a lawyer who was not actually suited for this type of work. I never actually met Mr. Thompson, but we talked several times on the phone plus corresponded via e-mail. It was easy to tell immediately that he had a calm and intelligent manner from the first conversation. I could tell from the initial discussion that I was sorry I had not had him represent me from the beginning. Throughout the ensuing months, I found him to be highly responsible and empathetic to my situation and gave very wise advice. It was obvious he knew what he was talking about and gave me much-needed advice during a very difficult period in my life that was fraught with family conflict that I had never anticipated happening to the extent that it did.