In what was a complicated case, I was impressed by Attorney Bates' ability to understand my particular industry specific nuances and break down the facts, figures and circumstances into understandable and explainable language. Here timeliness and follow-through was "above and beyond" for me and my firm. She also held strong during the case when it would have been easy to take a different path that may not have benefited me and my firm and instead encouraged us to measure otential gain or loss. She certainly put her client first and wanted to work through the case in a timely fashion. The outcome was better than expected.