I am writing to formally express my dissatisfaction with the consultation I had with Ms. Merrill. From the beginning of the call, I was repeatedly interrupted and not given a fair opportunity to explain the details of my situation. Nearly every attempt I made to speak or clarify the facts was cut ...short. This made it impossible to properly present the context of my case. Additionally, I found Ms. Merrill’s tone to be dismissive and unnecessarily confrontational. Rather than listening to my concerns, she appeared to minimize them and responded in a manner that felt condescending and unprofessional. The interaction felt more like being reprimanded than participating in a professional legal consultation. Prior to the call, Ms. Merrill asked me to send all of my supporting materials, including documentation and a video recording. I promptly provided everything requested. However, during the consultation it became clear that the evidence I submitted had not been reviewed at all. This was particularly frustrating, as I had taken the time to organize and provide the information she specifically requested. My reason for seeking legal assistance was straightforward: I wanted guidance and help with sending a cease-and-desist letter regarding an ongoing dispute. Instead, the conversation was quickly redirected toward pursuing a defamation lawsuit and discussing statutes of limitation—topics that were not relevant to the assistance I was seeking. When I attempted to return the discussion to the original issue, my concerns were again dismissed. Overall, the consultation was a deeply disappointing experience. I felt unheard, disrespected, and unable to meaningfully communicate the facts of my case. I believe a professional consultation should involve listening to a client’s concerns, reviewing the materials provided, and engaging in a respectful and constructive discussion. Unfortunately, that was not my experience in this case.

Not surprised to find out that there is a very low star rating here. Ms. Merrill repeatedly dismissed my disclosures of trauma with a tone of contempt, treating my consult with an attitude as if a trivial issue like a paper cut. Despite my vulnerable information handed to her with trust, she silenced... me during calls, refusing to let me speak calmly or address potential wrongdoing by others. Her demeaning tone and refusal to engage ethically transformed her role from advocate to I dont know what, exacerbating my distress and violating the trust of the attorney-client relationship. Her behavior blatantly disregards professional standards of compassion and diligence.

I have spoken to this attorney several times and been given incorrect legal information I found her conduct during our interactions to be highly unprofessional and concerning. Specifically, I was troubled by her rude and arrogant demeanor, as well as her tendency to put words in my mouth. This beha...vior has made it extremely difficult to maintain effective communication, and it has caused unnecessary frustration.

I felt she had no time for listening to my perspective and understand what I need. I thought maybe my case was totally of no interest or cash value to her. And to cap it all, she said I was not listening. This is my second time being referred to an attorney by Legalshield over the last 4 years, and ...this time around, I am very disappointed.