I contacted Pines Federal based on the recommendations of several VA employees at my facility. I had received a proposed 5-day suspension for "conduct unbecoming a federal employee" based on one 5-minute interaction with another VA employee. There were no other incidents of this type anywhere in my... record - and no counseling or comments accomplished by management. After calling Pines and speaking with Stephen Goldenzweig, I started working with Aaron Wersing. Aaron walked me through the entire process from start to finish. He was thorough - familiar with the VA and their issues - and a great listener. He expertly composed the letter that I submitted to management as my first response, which in my opinion set the stage for the successful resolution of my situation. He also dialed into the review that I was able to conduct with a member of the management team and made the opening statement to the reviewing official. I received the resolution of this issue back from management last Friday; the proposed 5-day suspension was reduced to a letter of reprimand. Rather than a permanent "black mark" on my record - this LOR will be expunged from my record in 2 years. In my opinion, Aaron's expertise in crafting the written response - and his excellent oral presentation of both the facts and VA policies concerning this situation - were vital to the successful resolution of this issue. I would highly recommend Pines Federal - and especially Aaron Wersing - to anyone facing what appears to an insurmountable challenge thrown at them by VA management.