I have experience issue's from day 1 with this law firm. I am so frustrated at this point I will have to find another attorney to take my case. I admit I should have done more research on this company . They have all of these commercials' advertising how great they are but that's far from the truth.... Truth is they suck. The absolute worse firm that has ever represented me. Instead of spending so much money and time on commercial advertisement you should actually spend time getting back to your clients that hired you to represent them. Not by putting rude employee's like Carlisa Hardy in contact with your clients. I have experience not 1 but 2 phone calls with rude representative that will call you and ask a million questions about the same information you have given them over and over. And for what? So they can disappear and you won't hear from them in another 3 months or so. Its like the last dissatisfied viewer stated. They make you do your own leg work with getting bills and then they will just start negotiating on your behalf with out your knowledge and without all of the evidence. This is crazy. They have a answering service that lies and tell you no one in the entire firm is available to talk to you. People please run. Don't waste your time. find a firm that cares about there clients.