My former landlord tried to charge me a bunch of illegal fees from my security deposit as well as nearly $700 worth of cleaning charges for cleaning that wasn't done for messes which weren't there to begin with, and all out of some irrational grudge against me. One demand letter from Troy letting her... know exactly how she'd screwed up was enough to change her mind, or if not to change her mind, at least to pay back what she owed me and then some. Troy was very amicable, concise, and knowledgeable - it's a good thing he's one of the good guys.

We hired Troy based upon a recommendation from Oregon CAT and some research. Our landlord was attempting to evict us in retaliation. Troy and his law clerk Christine were responsive, helpful, and thorough, asking for our feedback throughout the process. Troy sent a well crafted letter to our landlord..., and when the landlord came back with a less-than-desirable offer, Troy emailed the landlord again at which point we received the outcome we were hoping for. If we have any needs in the future we will be sure to contact Mr. Pickard.