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5.0 /5.0

98 Client Reviews

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5.0

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Showing 41 - 41 of 41 reviews | Advocacy

Posted by anonymous | March 27, 2020 | Hired Attorney

Poor communication and lackluster performance

Hired Mr. Phelps for a DUI charge. He was very professional and knowledgeable, but overall the communication with Mr. Phelps was very poor. Trying to get in contact was extremely difficult, and information changed on every conversation. It felt like he was just quickly browsing over my file before ev...ery phone call to try and piece together what was said last time. Take some consideration before you pull the trigger and hire a lawyer. Get someone who will actually fight to get the best possible deal rather than shoot for the standard plea deal and call it a day. Once he gets the standard plea deal, your checked off the list and that's the best you're gonna get. He will not advise you if he can fight for better. Although, his paralegals are amazing and truly hold the office together. They will help you with anything possible and hare extremely polite and professional.

Shane Phelps

Replied last March 27, 2020

I'm sorry you walked away from your experience with my office with anything other than a completely positive experience. As your comment is anonymous, it is difficult for me to address your specific issues, however I can unequivocally state that I do everything in my power to achieve the very best result for all of my clients (I have a reputation among prosecutors across the state as never giving up trying to get a better deal for my clients, all the way up to the point that we are actually in front of the judge). I never settle for the first offer from a prosecutor. As I almost certainly advised you from the beginning, as I do all my clients, I strive to respond to calls from my clients as quickly as I can. However, there are times that I am in trial when I am tunnel-visioned on helping that particular client at that particular time. If I did not respond as timely as you expected when you left messages, I apologize. I will also say that my cell number is on my business cards and on my website and I speak to clients all the time, including nights and weekends. Once again, I am sorry that your experience with me was not completely positive. I wish you the best in the future.

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