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4.8 /5.0

102 Client Reviews

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Showing 71 - 75 of 102 reviews

Posted by Elizabeth | January 20, 2013 | Immigration

Knowledgeable. Immigration Attorney

My name is Mrs Rodriguez I am a US Citizen and I married my husband in 2010 he is origanily from Mexico we signed up with ruby jan 2011 and through the whole process her staff was great they always kept you up to date with. Info or always kept you informed with new info on your case she knows what im...migration exactly wants and in what order they want there paper work especially for the waiver that was the hardest part but her staff knew how to put the waiver together to get the approval I couldn't ask for a better lawyer she knows her stuff her staff is very friendly know what there doing . I want to thank there staff for all there help to make everything possible on bringing my husband back home Thanks Ruby and Rosa Isella and holland you guys are the Greatest

Posted by Andrew | January 02, 2013

RUBY POWERS

I would highly reccomend Ruby, as she is a very dilligent hardworking lawyer who always keeps you informed as to the process. We as a couple sturggkles and faced all objectuons filing a wiaver through was the answer . We were approved after a long awaited process. Ruby and her team wer of great suppo...rt. I would recoomend her to anyone without any question.

Posted by ola | December 26, 2012 | Immigration

great service

Ruby helped me through the process of getting my permanent resident card, she did wonderfully well. i got my card approved in less than 3months. a fast process, a great lawyer and a wonderful assistant(Ms. Isela). they are simply the best. do not hesitate at all, if you need an experienced, dedicated... and motivated immigration lawyer use Ruby law firm. ola

Posted by anonymous | November 25, 2012 | Immigration

Review for Ruby Powers on I-601

My husband and I hired Ruby Powers earlier this year for a I-601 waiver. While I'm somewhat pleased with her services there were issues. I was hesitant about writing this review but I feel that this review might help future clients and Ruby as well. Some of the pros is that she does everything online..., we only had to go to the office 2 times. She always responded to my email within 24hours or less. You should expect to gather a lot of documentation and make copies of everything because some documents got lost. She is also very knowledgeable in her field. One of the things I realized along this immigration process is that no one cares more about your case than yourself, so you have to be on-top of everything. Some of the first issues were small things, things that were oversaw and as a result I ended up making 2 or 3 trips to UPS and pay additional delivery fees. My negative experience comes from the actual preparation and handling of the waiver package. They had 3-4wks to complete my package and had to be finished on a Friday by 12pm. That Friday came and my husband showed up by 11am but didn't end up leaving the office until 4pm. The final payment had to be made that same day and I was having trouble with paypal. What it came down to was that she couldn't give me the package until I paid, which I can respect. By no means would I ask her to do it for free but I had hope she showed a little more compassion since this package had to be sent to UPS asap, the package wasn't finished on time, and we had always paid our fees ahead of time. After a horrible afternoon, the fees were paid and my husband barely manage to send the package on time. While my husband was waiting for them to "finish" the packet he noticed the staff was very unprofessional, there are some things you don't talk about in front of clients and they obviously don't realize or care about that. When the packet finally arrived, there were several mistakes. Some of the cover sheets were dirty, others were in the wrong place, missing information/letters, and one of them even had a different client's name. I was pretty upset to say the least. To top it off, when I called/email them to send me an updated version of what needed to be fixed they didn't do it until the next day, the day my flight was scheduled to leave . I had to go out of my way, find a printing place and pay for services that I had already paid for in my final payment and that could've easily been avoided. I wrote an email to express my disappointment that very day and I can't recall if they ever apologized. I paid for a service and as such I expected for it to be done right the first time. I felt I wasn't treated like a customer but more like a number. As clients we put our trust in our attorneys and their staff to do a good job and it is sad when that trust is betrayed. During my time in MX I didn't receive 1 email to see how I was doing nor did I received an update on my case. I figured out how to do the rest on my own once I found out I was approved. Out of politeness, I emailed Ruby when I was approved and when I came back home. While I do appreciate her services, I feel that there's definitely room for improvement both from her and especially from her staff. Maybe things have changed since her business has grown and she now has more staff. I definitely hope so for the sake of future clients. I also felt the fees were high, especially after talking to many other clients from other firms. If you're going to hire her, make sure to double check everything.

Ruby Powers

Replied last December 27, 2012

We strive for excellent customer service and we regret that the client did not feel they received this. The client did receive an I-601 waiver approval through the Juarez pilot-program in record time. We worked with the client around the clock with the waiver and contacted them regularly while in Mexico. Like all cases, the waiver was reviewed by me, my assistant, and the client countless times. We are happy that they have been reunited with their family in the United States. The Law Office of Ruby L. Powers continues to have an excellent track record with I-601 waiver approvals and client satisfaction. Since this case was submitted in August 2012, our office has grown with more full-time staff and a larger office. Furthermore, we no longer can submit waivers to Juarez directly via waiver appointments, as we must now use the Lockbox filing system, thereby eliminating the time-sensitive nature of submissions.

Posted by Lori | September 06, 2012 | Immigration

Client

My fiancé had been living in the US for approximately 9 yrs when his work visa expired and he returned to Canada. We first sought help from two other immigration attorneys and spent thousands of dollars before we finally found Ruby. We had applied and been approved for a K-1 visa, but were told that ...my fiancé would also need an I-601 Waiver. We were not happy with the attorney we had been working with and were desperate to find someone who was knowledgeable and fair. We knew that an I-601 waiver was difficult to get approved, so finding the right person was vital. Ruby had experience with I-601 waivers and took us through the process step by step. She told us what was required and recommended additional information that she felt would be helpful. In the middle of the process Ruby moved out of the US, but still worked with us very closely and was very thorough. Finally, this past April, the waiver was granted and my fiancé was able to come home. Our lives were put on hold for almost three years, and I believe that the whole process would’ve gone much more quickly if we would’ve had Ruby as our attorney from the beginning. Not only is she an excellent attorney, she is also a kind, compassionate person. I am so grateful that we found her when we did and would highly recommend her to anyone in need of visa assistance.

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